Terms of service

Terms of Service

These Terms of Service (“Terms”) govern the use of the website, products, and services offered by Don Fashion. By accessing, browsing, or purchasing on our site, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Definitions

• Customer: any individual or legal entity that purchases products on the site.
• User: any person who accesses the site, with or without making a purchase.
• Services: all products, features, and content made available by Authentic.

2. Use of the Site

• The customer agrees to provide true, complete, and up-to-date information when placing orders or creating accounts.
• It is prohibited to use false information or third-party data without authorisation.
• Authentic reserves the right to refuse or cancel orders suspected of fraud or misuse.

3. Order Processing and Confirmation

Orders are processed after payment confirmation. The customer will receive a tracking code, which may take up to 3 business days to display movement in the carrier’s system.

Delivery times shown at checkout are estimates only and may vary according to logistics, destination, and external factors.

4. Free Gifts and Promotions

• Free gifts are offered while stocks last and may be limited to specific campaigns or order values.
• The type and value of any gift may change without prior notice.
• Gifts have no commercial value and cannot be exchanged or converted into cash.
• Authentic may substitute gifts for items of equivalent value at its discretion.
• Promotions and discounts may be modified or ended at any time.

5. Size Variations

All products with size variations include a size chart on the website. Customers are responsible for checking measurements before purchasing. Minor variations of up to 3 cm are acceptable and do not constitute a defect.

Exchanges due to an incorrect size choice will only be accepted upon payment of new shipping and any additional costs.

6. Expectations and Quality

Site photos and descriptions are illustrative and may show minor variations in colour, texture, and finish due to lighting, device displays, or production batches. Subjective perceptions of quality do not constitute a defect where the product meets the technical specifications provided.

7. Delivery and Proof of Receipt

An order is considered delivered once the carrier records delivery at the address provided, regardless of who signs for it (e.g., concierge, neighbour, family member).

“Item not received” claims are accepted only after the maximum delivery timeframe stated in the Shipping Policy has elapsed and must be accompanied by a formal request to our support team.

8. Limitation of Liability

• Authentic is not liable for delivery delays or failures caused by third parties, force majeure, or unforeseen events (strikes, roadblocks, natural disasters, etc.).
• We are not responsible for indirect damages, loss of profits, or losses arising from the use or inability to use the products.

9. Returns and Exchanges

The conditions, timeframes, and procedures for returns and exchanges are detailed in our Refund and Return Policy, which forms an integral part of these Terms.

10. Changes to These Terms

We may amend these Terms at any time. The version in force at the time of purchase will always be the one published on the site.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms, without prejudice to mandatory consumer rights.

12. Contact

• Email: Donfashion@support.com
• Response time: up to 48 business hours
• We operate online only; we do not have a physical storefront.

13. Refund Portal

To make refund requests or follow up on an existing case, please use our official refund portal:

🔁 Access Refund Portal